If unsure about what would look best or what materials are best suited for the project, can G.J. Custom Renovations provide direction?

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Absolutely. We understand that every project, no matter the size, involves making choices. And, sometimes the choices are simple, but sometimes they can be more complex in nature. At G.J. Custom Renovations, we are happy to provide as much, or as little direction you need in terms of design, materials and fixtures that is best for your space. Throughout the process you will always have ample notice and resources to get the required materials so that your project remains on schedule.

 

Once the project has started, will someone be on the job site every day until the project is completed?

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Yes. Once started, we will not leave a project and begin another until yours is complete. If, however, there needs to be a break in schedule, perhaps due to a conflict with your schedule, or a delay in receiving materials, we will pause work and plan to resume as soon as possible. With an extensive up-front planning process geared toward minimizing the wait between steps, a scenario such as this happens very infrequently. We work consistently and efficiently to minimize the intrusion that comes with having work done in your home or business.

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I am very particular about my home/business, what steps do you take to ensure that everything (floors, furnishings, etc.) are left undamaged and as they were found?

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At G.J. Custom Renovations, we know you are going to be thrilled with the end result. But we also know that remodeling is a dirty, dusty business. Fortunately, we have plenty of experience containing the mess. We are experts at setting up situations that ensure your space and its contents are protected and that the dirt, dust and smells are kept primarily to the space in which we are working. We go to great lengths to keep your space livable and to make our time with you as nondisruptive as possible.

 

Will my project come in on budget? 

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Everyone has heard stories of renovation projects that start out with a budget of X and end up costing X+25%. At G.J. Custom Renovations, we guarantee this to never be the case. With our extensive experience, we know the time and effort that goes into each build. The labor costs you are quoted will never change unless the agreed upon scope of the work changes; and, this is a rare occurrence as we meticulously plan up-front as to avoid such situations. That all said, material costs may vary some depending on the economic climate. Thus, we do advise that you budget between +7-10% in the event material costs increase. Please note that G.J. Custom Renovations never marks up material costs and receipts for all material purchased will be provided prior to final payment on the project.  

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What happens if I have an issue with my project after you are finished?

 

This is a rare occurrence, but it does happen and sometimes a hinge is defective or something isn’t working correctly. Upon completion of your project, we will do a “walk through” with you to ensure everything is to your satisfaction. However sometimes, it isn’t until you live with the finished product for a little while that you realize something isn’t working the way it should. We are always happy to come back and fine tune anything that needs adjusting. We stand behind our work 100% and if you’re not 100% happy, we will make it so. We want our customers to be customers for life, we want you to be proud of the work we’ve done for you and to call on us again or recommend us without hesitation.